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How shipping works.

Free shipping. Most orders arrive within 3–5 business days after the pharmacy gets them. Medicine that needs to stay cold ships cold. You'll need to sign for it when the law requires that.

The timeline

  1. Day 0: You finish the quiz and send in your visit.
  2. Usually within 1 business day: A U.S. clinician looks at your case. You'll get an email when your plan is approved.
  3. After approval: The pharmacy fills your order and prints a shipping label. You'll get a tracking number.
  4. 3–5 business days after the pharmacy gets your order: Your medicine arrives.

Packaging

Everything ships in a plain box. Nothing on the outside says what's inside. GLP-1 medicines and other items that must stay cold ship with ice packs and arrive cold.

Where we ship

We ship to all 50 states right now. Whether we can ship to you depends on your medicine and your state's rules. Your intake answers and your clinician confirm this before you're charged anything.

Refills

Refills ship after the monthly check-in. We'll email you 5 days before each refill ships. You can skip, pause, or cancel from your account.

If a package is lost or damaged

Message us within 14 days of the date it was supposed to arrive. If medicine that needs to stay cold is lost or damaged, we'll replace it for free.