Refund & Cancellation Policy

Cancellation Policy

At Zappy Health, your satisfaction and convenience are our top priorities. You may cancel this Agreement and request a refund, provided that no medication has been processed by the pharmacy.

Once medication has been processed by the pharmacy, refunds are subject to the following conditions:

• If payment has been processed and the prescription has entered the shipping stage, but a tracking number has not yet been assigned, a $30 restocking fee will be charged by the pharmacy and deducted from the refund amount.
• If a tracking number has already been generated or assigned to the order, no refund can be issued.
• In cases where a refund cannot be provided due to shipment status, we can pause all future charges and shipments upon request.

This policy is in place to uphold the integrity of our healthcare services and ensure compliance with pharmacy regulations. It also ensures that patients have complete confidence in our services before making any long-term commitments.

To cancel your ongoing consultations or request account changes, please submit a written notice to customer@zappyhealth.com.

If you have any questions or concerns regarding this policy or your treatment, please contact us at customer@zappyhealth.com. Our team is here to assist you and ensure your satisfaction with our services.